TTEC Holdings, world’s leading CX (customer experience) technology and service innovators for end-to-end digital CX solutions, resolved the cyberattack on its technology infrastructure.

TTEC noticed the cybersecurity incident on September 12 and began remediation and recovery efforts immediately. The incident was contained after the company isolated the affected systems and implemented other corrective measures. In addition, the company has launched a full investigation into the cyberattack, and it is using the results of that investigation to help its own cyber security measures. Despite initial setbacks, TTEC is now up and running all over the world.

“TTEC moved quickly and decisively to identify, contain, and resolve the cyberattack. In just five days our team moved aggressively to rebuild and further solidify our processes and infrastructure. TTEC continues to prioritize our client and people-facing processes and systems,” said Ken Tuchman, TTEC chairman and CEO.

Tuchman said, “I am humbled by the effort and resilience that the TTEC family showed during the past few days, and their continued hard work to support our clients. Our expertise in business continuity and incident response allowed us to continue to serve our clients, despite the many complications presented in this incident.”

The firm has completed the initial recovery measures, strengthened its cyber security, and is in the process of wrapping up its investigation and evaluating the incident’s effect on the organization.