PagerDuty customers can use Status Pages to communicate status updates to their customers while also keeping internal technical teams and customer service teams informed. The new add-on feature is fully integrated into the PagerDuty platform, minimizing friction, and eliminating context switching while teams work to both resolve an incident and inform customers of its status. It is intuitive, easy to use, and can be set up in minutes. The PagerDuty Operations Cloud’s capabilities are being expanded with this release.
sean Scott, PagerDuty Chief Product Development Officer commented, “In 2023, customer retention will be one of the biggest factors determining whether a business can survive – let alone thrive.
With Status Pages, PagerDuty customers can now communicate status updates directly with their customers to keep them informed, engaged, and happy with your brand. Status Pages were one of our most requested features from our customers in the past year. By making this our first newly available feature in 2023, we continue to demonstrate how the PagerDuty Operations Cloud delivers solutions that meet their biggest business needs.”
According to Salesforce’s 2022 State of Service Report, nearly half of customers will switch brands for better customer service when something goes wrong, and they value open communication as a key factor in how they rate the quality of customer service. While customers understand that even the most resilient digital systems can fail, a lack of information and transparency when problems arise frequently results in a loss of brand loyalty.
PagerDuty Status Pages offer illustrative, real-time insights into the workings of an organization and the progress of incident resolutiion.
Users of PagerDuty can proactively and securely update customers on operational updates in real-time from the PagerDuty platform, removing the need to switch contexts to other tools and making PagerDuty the only source of truth for users.
PagerDuty Status Pages enhance customer satisfaction, lessen the workload for support teams, and do away with the need to maintain separate status page infrastructure, allowing businesses to consolidate their tools while enhancing customer service.