Everbridge has released a new AI-powered situational awareness tool that provides incident commanders and resolvers with detailed visibility into IT service disruptions.
Everbridge’s Digital Operations solutions bundle includes DigitalOps Insights powered by xMatters, which gives Operations/IT, NOC/SOC, Service Desk, DevOps, and Site Reliability Engineer (SRE) teams enriched signals for better insight and recommendations that can be taken immediately to speed up response and reduce business impacts from service interruptions, unforeseen events, patch or security incidents.
Bryan Barney, CPO at Everbridge commented, “When it comes to IT service disruptions, organizations cannot afford to sit back and be reactive in this ever-evolving digital landscape.
We need to know what’s coming and have the best intelligence available to make accurate decisions, lower risk, and minimize downtime. AI-powered data analytic tools like DigitalOps Insights are the backbone of an efficient and effective IT service response, providing the ability to detect and diagnose disruptions as they occur, and allowing for quick and accurate resolution, while minimizing impact to business operations.”
Everbridge DigitalOps Insights powered by xMatters includes over 350 integrations for system observability and service impact monitoring.
- Screens for insight delivery and management powered by Al that display incident views from the present and the past
- Rapid Root Cause Analysis to resolve incidents more quickly
- Ad-hoc resolver suggestions and insights to shorten mean time to repair (MTTR)
- Incident tying to entries in the timeline and prescriptive behaviors
- Automated launch and advanced runbook search
The recently released Service Intelligence capability from Everbridge is complemented by DigitalOps Insights, which combines visualizations for mapping service graphs with dependency mapping, root cause identification, service ownership, change intelligence, and automation – all in one purpose-built resolver console – to ensure that IT services run smoothly.
Everbridge’s Digital Operations Platform enables businesses to save time, maintain customer satisfaction, provide continuous service uptime, and innovate with the acquisition and integration of xMatters in 2021.
The recently released Service Intelligence capability from Everbridge is complemented by DigitalOps Insights, which combines visualizations for mapping service graphs with dependency mapping, root cause identification, service ownership, change intelligence, and automation – all in one purpose-built resolver console – to ensure that IT services run smoothly.
Everbridge’s Digital Operations Platform enables businesses to save time, maintain customer satisfaction, provide continuous service uptime, and innovate with the acquisition and integration of xMatters in 2021.
Raj Bhambra, Operational Improvement Manager in the Monitoring & Performance Office of the CTO at Virgin Media O2 stated, “I really like the potential of the new Insights feature in xMatters. I believe it’ll allow us to reduce how long incidents take to resolve by engaging the right stakeholders and support groups during incidents using machine learning.”
