Acronis and Splashtop have announced a partnership that will integrate secure remote access and support solutions with Acronis Cyber Protect Cloud, an all-in-one data and cybersecurity protection platform. This integration reduces downtime by allowing MSP technicians to access and take control of computers to troubleshoot and resolve issues directly from the Acronis Cyber Protect Cloud console, resulting in increased customer satisfaction and lower costs.
Pat Hurley, Americas, Vice President, and General Manager at Acronis, stated, “No business is safe in the current cyber threat landscape, and they are looking to Managed Service Providers who specialize in cyber protection services. Acronis provides the air-tight protection MSPs need, while Splashtop’s intuitive interface allows issues to be resolved without delay, reducing costs associated with downtime.”
Acronis Cyber Protect Cloud is a backup solution that also manages next-generation, AI-based anti-malware, antivirus, and endpoint protection. With Splashtop, integrated service providers can instantly access all their clients’ managed devices from the Acronis console, enabling faster incident remediation, dependable support, and increased efficiency by providing endpoint access.
Client workloads are now not only protected by a world-class integrated solution, but they can also be easily and quickly accessed in the event of an incident. Using Splashtop, service providers can provide on-demand help desk support to any end-user computer or mobile device, regardless of device type or operating system. They can also allow their end-users to access their work computers remotely, all from a centralized platform.
The free integration with Splashtop will enable Managed Service Providers to execute service requests faster, exceed SLAs, and increase overall customer satisfaction. Client workloads are safeguarded by a world-class cyber security solution that is easily accessible in the event of an incident.
Users can benefit from features such as quick onboarding, which allows users to access all managed workloads with a single click. Remote desktop access for managed devices with simple to support distributed teams and devices, whether employees work from home, the office, or on the road. Splashtop’s high-performance features, such as file transfer, remote reboot, technician desktop sharing, chat, and more, during remote sessions.